Mira

Your company's WhatsApp inside Bitrix24, with an AI chatbot

Mira connects your company's official WhatsApp number — through Meta's Cloud API, including Coexistence with the WhatsApp Business app — and also WhatsApp Business lines connected by QR code to Bitrix24 Open Channels. Your team talks through the Contact Center, sends approved templates from the CRM card, automates with robots and lets an AI chatbot answer using the company's knowledge.

Highlights

• Its own Contact Center connector: the official number and the QR code lines reach Open Channels like any other Bitrix24 channel
• Approved templates and messages sent from the CRM card, chat bar buttons for templates and audio, and the /audio command for agents on mobile
• Automation robots: send a template, send text, ask through WhatsApp and wait for the answer, start or stop the chatbot and close the conversation
• Journey: an AI chatbot built from visual blocks — message, question with buttons, media, AI agent, condition, business hours, transfer, CRM and external API
• WhatsApp marketing campaigns with an audience from CRM filters or a spreadsheet, A/B tests, tracked links, send pacing, cost estimate and revenue from won deals
• Template creation and Meta cost tracking without leaving Bitrix24, with a list of people who do not want to be contacted